常見問題 FAQ
一、訂購寄送須知 / Purchase & Shipping
幾時可以收到張卡？
When will I receive the SIM card?
一般處理時間為 1–2 個工作天。
・香港地區：早上 9 點前落單，當日寄出，最快翌日早上送到；下午 2 點前落單，通常後日可送達。
・使用郵政方式通常需約 3–5 日不等。
・台灣訂單由台北市寄出，處理時間相若。
Generally, processing takes 1–2 business days.
・Hong Kong: Orders placed before 9 AM are dispatched same day and may arrive next morning. Orders before 2 PM usually arrive the day after next.
・Postal deliveries typically take 3–5 days.
・Taiwan: Orders are dispatched from Taipei with similar lead times.
・香港地區：早上 9 點前落單，當日寄出，最快翌日早上送到；下午 2 點前落單，通常後日可送達。
・使用郵政方式通常需約 3–5 日不等。
・台灣訂單由台北市寄出，處理時間相若。
Generally, processing takes 1–2 business days.
・Hong Kong: Orders placed before 9 AM are dispatched same day and may arrive next morning. Orders before 2 PM usually arrive the day after next.
・Postal deliveries typically take 3–5 days.
・Taiwan: Orders are dispatched from Taipei with similar lead times.
有冇門市可以即場買？
Can I buy it at a retail store?
有。B4travel 產品於 HKTVmall, YOHO 友和, TapNow, SodaMall, 2000FUN 等各店舖有售，完整零售點請參考：門市清單
以下門市有售完整的產品線，建議到以下合作門市：
・葵芳 Anlander（金龍工業中心）
・灣仔 蔡氏數碼中心（灣仔電腦城）
Yes—B4travel products are sold at HKTVmall, YOHO, TapNow, SodaMall, 2000FUN and many other outlets. For the complete list of retail locations, please refer to our “Store List.”The following partner stores carry our full product line, and we recommend visiting them:
・Anlander in Kwai Fong (Golden Dragon Industrial Centre)
・Choi's Digital Centre in Wan Chai (Wan Chai Computer Centre)
See the Store List for more locations.
以下門市有售完整的產品線，建議到以下合作門市：
・葵芳 Anlander（金龍工業中心）
・灣仔 蔡氏數碼中心（灣仔電腦城）
Yes—B4travel products are sold at HKTVmall, YOHO, TapNow, SodaMall, 2000FUN and many other outlets. For the complete list of retail locations, please refer to our “Store List.”The following partner stores carry our full product line, and we recommend visiting them:
・Anlander in Kwai Fong (Golden Dragon Industrial Centre)
・Choi's Digital Centre in Wan Chai (Wan Chai Computer Centre)
See the Store List for more locations.
卡係香港寄出定海外寄？
Where is the SIM card shipped from?
・香港及澳門訂單於香港荃灣寄出
・台灣訂單於台北市寄出
・Orders for Hong Kong & Macau ship from Tsuen Wan, HK.
・Orders for Taiwan ship from Taipei City.
・台灣訂單於台北市寄出
・Orders for Hong Kong & Macau ship from Tsuen Wan, HK.
・Orders for Taiwan ship from Taipei City.
可唔可以下單後先揀出發日期？
Can I select my travel date after ordering?
網站提供出發日期選項，主要讓我們估算你啟用時間，協助準時寄出。實際寄送仍根據訂單處理流程為準。
The departure date field helps us estimate your activation time for timely dispatch. Actual delivery follows our standard processing flow.
The departure date field helps us estimate your activation time for timely dispatch. Actual delivery follows our standard processing flow.
有冇順豐／便利店自取？
Do you support SF Locker or convenience store pickup?
支援郵寄上門、速遞送貨上門、順豐站、順豐櫃、OK 便利店等自取方式。滿 HK$150 可享免費速遞。
We support home delivery, SF Express stations/lockers, OK convenience store pickup, etc. Free express for orders over HK$150.
We support home delivery, SF Express stations/lockers, OK convenience store pickup, etc. Free express for orders over HK$150.
二、付款退換須知 / Payment & Refund
支援咩付款方式？
What payment methods are supported?
網站支援 Visa、MasterCard、American Express、銀聯、Apple Pay、Google Pay 等主要付款方式。
We accept Visa, MasterCard, AmEx, UnionPay, Apple Pay, Google Pay, etc.
We accept Visa, MasterCard, AmEx, UnionPay, Apple Pay, Google Pay, etc.
買咗張卡可以退錢／換卡嗎？
Can I get a refund or exchange the SIM card?
如卡片未拆封且包裝完整，可安排更換。已拆封或啟用的卡則無法退換，敬請留意。
If unopened and intact, exchanges are possible. Opened/activated cards are non-refundable.
If unopened and intact, exchanges are possible. Opened/activated cards are non-refundable.
買錯咗地區點算？
What if I ordered the wrong region?
訂單確認出貨後，無法更換地區。請於購買前再次確認所選地區與啟用日期。
Once shipped, regions cannot be changed. Please double-check before purchase.
Once shipped, regions cannot be changed. Please double-check before purchase.
如果張卡有問題，我可以點做？
What should I do if the SIM card has issues?
請聯絡我們（WhatsApp/IG），並提供手機型號、SIM ICCID 及設定截圖，我們會即時協助。
Contact us (WhatsApp/IG) with your phone model, SIM ICCID, and screenshots; we’ll assist promptly.
Contact us (WhatsApp/IG) with your phone model, SIM ICCID, and screenshots; we’ll assist promptly.
卡寄到時已過期點算？
What if the SIM card has expired upon arrival?
如收到的卡片已過期，請即時聯絡客服，我們會免費更換新卡。
If expired on arrival, contact customer service for a free replacement.
If expired on arrival, contact customer service for a free replacement.
B4travel 電話卡「雙倍賠償計劃」係咩？
What is the B4travel "Double Compensation Plan"?
凡購買 B4travel 電話卡並於當地無法連網之客戶（限有效期少於 180 天之卡種），可申請「雙倍賠償計劃」，賠償金額上限為原卡售價之兩倍，下限為原卡售價。
Customers who purchase a B4travel SIM card (limited to card types with a validity of less than 180 days) and are unable to connect to the network at their destination can apply for the "Double Compensation Plan." The compensation amount is capped at twice the original purchase price, with a minimum equal to the original price.
按此查看更多詳情 »
Customers who purchase a B4travel SIM card (limited to card types with a validity of less than 180 days) and are unable to connect to the network at their destination can apply for the "Double Compensation Plan." The compensation amount is capped at twice the original purchase price, with a minimum equal to the original price.
按此查看更多詳情 »
三、使用限制說明 / Usage Limit & Clarifications
每日有高速數據限額嗎？
Is there a daily high-speed data cap?
B4travel 卡無每日限速，但設整體 FUP。超出後降速至約 384 kbps，仍可使用。
No daily cap, but a Fair Usage Policy applies. Speeds throttle to ~384 kbps after limit.
No daily cap, but a Fair Usage Policy applies. Speeds throttle to ~384 kbps after limit.
公平使用政策係點樣？
What is Fair Usage Policy (FUP)?
FUP 是對過度使用數據的控管。超量後會限速但不斷線，基本用途依然可行。
FUP manages excessive data use. Speeds reduce after threshold but connection remains.
FUP manages excessive data use. Speeds reduce after threshold but connection remains.
支援 5G 嗎？
Does it support 5G?
若產品標示支援 5G 且當地有覆蓋，即可使用；否則為 4G/3G 速度。
If 5G is supported and available locally, you’ll get 5G speeds; otherwise 4G/3G applies.
If 5G is supported and available locally, you’ll get 5G speeds; otherwise 4G/3G applies.
SIM 卡可以用於 iPad、Wi-Fi 蛋、Router 嗎？
Can it be used in iPads, MiFi devices, or routers?
可以。但部分設備需手動 APN 或不支援地區制式，請先確認裝置規格。
Yes, but some devices require manual APN setup or may not support certain regional bands. Check specs first.
Yes, but some devices require manual APN setup or may not support certain regional bands. Check specs first.
可以收 SMS 驗證碼嗎？
Can it receive SMS verification codes?
大部分旅遊卡不支援接收 SMS。如使用本地實名卡，則可接收。
Most travel SIMs don’t support SMS. Local, real-name registered cards do.
Most travel SIMs don’t support SMS. Local, real-name registered cards do.
四、出發旅程須知 / Travel Setup & Usage
出發前可唔可以預先插卡測試？
Can I test the SIM card before traveling?
不建議。B4travel 上網卡需於指定地區啟用。預早插卡可能會觸發計時，減少可用日數。
It is not recommended. B4travel sim cards need to be activated in designated regions. Inserting the card too early may trigger the countdown, reducing the number of available days.
It is not recommended. B4travel sim cards need to be activated in designated regions. Inserting the card too early may trigger the countdown, reducing the number of available days.
如果日後再去旅行，可唔可以再用？
Can I reuse the SIM card for future trips?
唔可以。B4travel 電話卡為一次性使用，不能重新啟用或多次使用。除非完成增值或購買全新套餐。
No. B4travel sim cards are for one-time use and cannot be reactivated or used multiple times, unless you top up or purchase a new package.
No. B4travel sim cards are for one-time use and cannot be reactivated or used multiple times, unless you top up or purchase a new package.
去兩個國家，要買幾張卡？
If visiting two countries, how many SIM cards do I need?
每張旅遊卡一般僅適用於一個地區。如要去兩個國家，建議購買兩張對應地區的卡，或選擇支援多國的產品。
Each B4travel travel sim card is generally only valid for one region. If you visit two countries, we recommend buying two cards or choosing a multi-country product.
Each B4travel travel sim card is generally only valid for one region. If you visit two countries, we recommend buying two cards or choosing a multi-country product.
卡上寫「無限上網」，係咪真係無限？
Does "unlimited data" really mean unlimited?
「無限上網」指無需額外收費，數據不限用量，但設有公平使用政策（FUP）。一旦用量過高，會自動限速。
"Unlimited data" means no extra charges and no usage cap, but it is subject to a Fair Usage Policy (FUP). If usage is excessively high, speeds will be throttled.
"Unlimited data" means no extra charges and no usage cap, but it is subject to a Fair Usage Policy (FUP). If usage is excessively high, speeds will be throttled.
落機冇信號，點樣搵到網絡商？
What to do if there's no signal after landing?
請確認手機已開啟「流動數據」及「數據漫遊」，並將網絡選擇設為「自動」。等候幾分鐘後系統會自動連線；如仍未成功，可重啟手機。
Please ensure "Mobile Data" and "Data Roaming" are enabled, and network selection is set to "Automatic." Wait a few minutes for auto-connect; if it still fails, restart your phone.
Please ensure "Mobile Data" and "Data Roaming" are enabled, and network selection is set to "Automatic." Wait a few minutes for auto-connect; if it still fails, restart your phone.
五、適用對象建議 / Recommended for Different Users
適合一家人一齊用嗎？
Is it suitable for family sharing?
可以。大部分卡支援熱點分享，適合一家人共用。但開熱點會加速流量消耗。
Yes. Most B4travel sim cards support hotspot sharing, making them suitable for family use. However, using a hotspot will accelerate data consumption.
Yes. Most B4travel sim cards support hotspot sharing, making them suitable for family use. However, using a hotspot will accelerate data consumption.
小朋友需唔需要另外買？
Do children need their own SIM cards?
視乎使用習慣。如只查地圖或聯絡，可共用熱點；如需穩定網絡或大用量，建議個別購買。
It depends. If it's just for maps or messaging, a shared hotspot is fine. For stable connection or heavy use, we recommend separate cards.
It depends. If it's just for maps or messaging, a shared hotspot is fine. For stable connection or heavy use, we recommend separate cards.
出差／長期使用有冇建議？
Any suggestions for business or long-term use?
建議選擇月卡或長期卡，更經濟且穩定。如地區支援 eSIM，亦可考慮轉用。
We recommend monthly or long-term SIM cards for better economy and stability. If eSIM is supported locally, consider switching to it.
We recommend monthly or long-term SIM cards for better economy and stability. If eSIM is supported locally, consider switching to it.
留學生適合邊款卡？
Which card is best for students studying abroad?
建議長期月卡或年卡，避免頻繁更換或重設，確保網絡穩定。
Students can choose long-term monthly or annual cards to avoid frequent swaps or resets and ensure stable connectivity.
Students can choose long-term monthly or annual cards to avoid frequent swaps or resets and ensure stable connectivity.
六、技術故障排查 / Technical Support & Troubleshooting
插完張卡冇反應？
SIM not working after insertion?
請確認：
・手機已開啟「流動數據」與「數據漫遊」
・網絡設定為「自動選擇」
・等候約 3–5 分鐘後連接。如仍未成功，請重啟手機或聯絡客服。
Please ensure:
・Mobile Data and Data Roaming are enabled
・Network selection is set to "Automatic"
・Wait 3–5 minutes; if still unsuccessful, restart phone or contact support.
・手機已開啟「流動數據」與「數據漫遊」
・網絡設定為「自動選擇」
・等候約 3–5 分鐘後連接。如仍未成功，請重啟手機或聯絡客服。
Please ensure:
・Mobile Data and Data Roaming are enabled
・Network selection is set to "Automatic"
・Wait 3–5 minutes; if still unsuccessful, restart phone or contact support.
上網會唔會好食電？
Does mobile data drain battery quickly?
使用大量數據、熱點、導航、睇片等會較耗電。建議調低螢幕亮度、關閉背景程式或開啟省電模式。
Heavy data use, hotspotting, navigation, and streaming consume more battery. We recommend lowering screen brightness, closing background apps, or enabling power-saving mode.
Heavy data use, hotspotting, navigation, and streaming consume more battery. We recommend lowering screen brightness, closing background apps, or enabling power-saving mode.
可以熱點分享嗎？
Can I share hotspot?
可以，大部分卡支援熱點。不過開熱點會加速用量，過多用戶或串流影片可能快速達到 FUP 限額。
Yes, most cards support hotspot sharing. However, it will speed up data usage, and many users or streaming may quickly hit the FUP limit.
Yes, most cards support hotspot sharing. However, it will speed up data usage, and many users or streaming may quickly hit the FUP limit.
SIM 卡支援語音／短訊嗎？
Does the SIM support calls or SMS?
旅遊卡大多只提供數據服務，不支援語音通話與短訊。部分本地已實名登記卡則例外。
Most travel SIMs only provide data and don’t support calls or SMS. Some local, real-name registered cards are exceptions.
Most travel SIMs only provide data and don’t support calls or SMS. Some local, real-name registered cards are exceptions.
支援 eSIM 嗎？
Is eSIM supported?
部分地區與產品支援 eSIM。只需掃描 QR code 即可安裝，但注意 eSIM 綁定裝置，換機需申請更換。
Some regions/products support eSIM. Just scan the QR code to install, but note eSIM is tied to a device; switching phones requires a replacement.
Some regions/products support eSIM. Just scan the QR code to install, but note eSIM is tied to a device; switching phones requires a replacement.
Android 手機 APN 設定教學
Android APN Setup Guide
部分 Android 手機可能需要手動設定 APN (存取點名稱) 才能正常上網。
Some Android phones may require you to manually set up the APN (Access Point Name) to connect to the internet.
詳細圖文教學請按此 »
Some Android phones may require you to manually set up the APN (Access Point Name) to connect to the internet.
詳細圖文教學請按此 »
iPhone APN 設定教學
iPhone APN Setup Guide
大部分情況下 iPhone 會自動設定 APN，但如遇到上網問題，可以參考手動設定教學。
In most cases, iPhone sets the APN automatically. If you encounter any connection issues, you can follow this manual setup guide.
詳細圖文教學請按此 »
In most cases, iPhone sets the APN automatically. If you encounter any connection issues, you can follow this manual setup guide.
詳細圖文教學請按此 »
香港電話卡實名登記教學
Hong Kong SIM Card Real-Name Registration Guide
根據香港法例，所有在本地發售和使用的電話卡（包括上台月費及儲值卡）均需要完成實名登記。
According to Hong Kong law, all SIM cards sold and used locally (including postpaid and prepaid SIMs) must complete real-name registration.
詳細圖文教學請按此 »
According to Hong Kong law, all SIM cards sold and used locally (including postpaid and prepaid SIMs) must complete real-name registration.
詳細圖文教學請按此 »
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